FAQs

THSR Family Brand aim to remind you that True Heroes Still Rise and inspire you to Still Rise and thrive. We hope to alleviate any confusion and answer some questions you may have.

 

Are there any special offers for first-time customers?

Yes, THSR Family is currently offering 15% off your first order when you use your special code THSRFAM at checkout. We thank you and pray you enjoy your purchase and continue to Still Rise above all your adversities. True Heroes Still Rise! Will you Still Rise?

 

Do you have a physical store or only operate online?

As of now, THSR Family Brand operates solely from our online store, THSRFamilyBrand.com. We do not have any physical retail locations at the moment. However, we may consider opening physical locations in the future.

 

Can I get personalized or custom clothing items?

As of now, THSR Family Brand does not offer personalized or custom clothing items. However, we have a wide range of ready-made clothing options available for you to choose from.

 

Are there any discounts or promotions available?

Yes, THSR Family does currently offer occasional discounts and promotions. We offer these discounts and promotions as our way of showing gratitude for you. So, continue to connect and shop with us to take advantage of these offers.

 

How long does it take for orders to be processed and shipped?

Please allow 2 to 3 weeks for delivery because each order specially made once they are placed to ensure high quality and high standards for each and every product.

 

Do you offer free shipping?

Absolutely! THSR Family is currently offering free shipping on all products—a special thanks for your support! Don't miss out—this exclusive offer won't last forever. Shop now and enjoy the savings while they last!

 

Can you provide accurate size charts or measurements?

Yes, THSR Family offer size measurement charts for all apparel we offer. Just scroll to the bottom of the product page to view the measurement charts specific to the product of your choosing. We know this helps you choose the right size you need.

 

Do you have a customer loyalty program?

Currently, we do not offer a THSR customer loyalty program. This is something we are looking into adding in the future, but for now, please take advantage of the various discount and specials that we want to offer you as our way of expressing gratitude for your support and persistence towards your positively wonderful life. You are a True Hero and, yes, you can Still Rise above and thrive.

 

Can I track my order once it's been shipped?

Yes, you will be provided with a tracking link and number once your order has been shipped for delivery. You will be emailed every step of your THSR purchase and you can refer to your email confirmation to review the status of your order delivery and track your order.

 

What is your return/exchange policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more information, visit https://www.thsrfamilybrand.com/policies/refund-policy Also, feel free to contact customer support for any additional questions you may have.

 

How can I contact customer support if I have any questions or issues?

Visit THSRFamilyBrand.com and click the Contact tab to contact THSR customer support for any questions or issues that may arise. We will reach back out to you and address your concerns as quickly as we can.